At Matrix, we understand that finding a reliable and trustworthy contractor can be a challenging task. That’s why we founded our company – to provide a better experience for our customers based on our own bad encounters with local contractors. We believe in putting you, our valued customer, first in every aspect of our work. In this blog post, we want to share with you what it truly means to work with Matrix and why we are the roofing contractor of choice for homeowners seeking exceptional service.
You Matter to Us:
When you choose Matrix, you can expect us to prioritize your time and needs. We believe in showing up on time, being considerate about your schedule, and answering your questions or calls promptly. Our goal is to demonstrate that you are important to us as a customer, and we want to make every interaction with us as seamless and pleasant as possible.
Transparency and Proactive Communication:
We understand that the world of home improvement can be overwhelming and unfamiliar to many homeowners. That’s why we strive to be transparent in our communication. We want to ensure that you have all the necessary information before any issues arise. Our commitment to proactive communication means that we will keep you informed and prepared for any potential challenges. For example, if we discover unseen rotted plywood during a roofing project, we will promptly notify you and provide clear expectations of what to anticipate.
Honest and Concise Estimates:
At Matrix, we believe in providing you with accurate and fair estimates. Our aim is to give you a concise estimate that covers the entire scope of your project, so you won’t be caught off guard by unexpected costs later on. Unlike some contractors who may repeatedly ask for additional funds, we strive to revise estimates only in the case of unforeseen and undetectable issues that arise once the roofing is removed.
Reliability and Longevity:
With over 15 years of experience, Matrix has surpassed the majority of our competitors. This longevity is a testament to our reliability and commitment to our customers. We want you to have peace of mind knowing that we will be here for you, even years after the project is completed. If any issues arise, we will promptly address them, ensuring your satisfaction and peace of mind.
Safety and Expertise:
Your safety is our top priority. Our staff is routinely trained to perform their work in an exceptionally safe manner, providing you with peace of mind while we work on your home. Furthermore, our commitment to continuous education means that our installers and staff are subject matter experts, staying up-to-date with the latest industry techniques and manufacturer guidelines.
Partnerships, Manufacturer Support and Swift Resolutions:
With our reputation proven over 15 years, Matrix has earned the respect and support of manufacturing and distribution companies. In the unlikely occurrence of unusual situations, our strong relationships enable us to swiftly resolve any issues on your behalf.
We have also devoted considerable effort to cultivating robust service partnerships. As a result, you can trust us to navigate challenges effectively, ensuring a seamless and timely completion of your project.
Our trusted suppliers and subcontractors proudly stand behind us. With their unwavering support, we confidently stand before you, fully equipped to handle all your roofing needs. Collectively our commitment to excellence is something that will make you proud.
Female-Owned and Customer-Centric:
As a female-owned contractor, Matrix brings a different perspective to the construction industry. We value and honor our relationship with you, our customer, and strive to earn your enthusiastic referrals. From start to finish, we differentiate ourselves from other contractors through better communication, active listening, thorough follow-up, and genuine empathy. We proactively consider how every aspect of the project may affect you and make necessary adjustments to minimize disruptions.
Conclusion:
When you choose Matrix, you are choosing a trusted partner in home improvement. We are dedicated to delivering exceptional service, transparent communication, and peace of mind throughout your project.
We’re proud to offer a wide variety of commercial & residential roofing services, including:
- Roof Repair
- Roof Replacement Services
- Roof Installations (Metal, TPO, PVC, Asphalt Shingles, etc.)
- Roof Inspections
- Gutter Installations
- And More!
Contact us today. We look forward to working with you!